Course / Course Details
By - Ms Binni Chan
To enroll in this course, students should:
Be currently enrolled in a Degree program (any stream)
Have basic reading and writing skills in English
Have access to a smartphone / laptop with internet connection
Be willing to actively participate in discussions, activities and assignments
Have interest in improving their skills beyond textbooks
This certificate course is designed to help students develop the social, emotional, and professional skills required to succeed in modern workplaces. As organizations become more diverse, fast-paced and people-oriented, technical knowledge alone is not sufficient — students must also demonstrate civility, emotional intelligence, professional behavior, cultural sensitivity, and effective communication.
The course focuses on building awareness about workplace behavior, etiquette, emotional control, and respectful interaction in professional environments. Students will learn how to recognize and avoid uncivil behavior such as micro-aggressions, passive aggressiveness, and workplace gossip, and understand how these negatively impact organizational culture, employee morale, and performance
Workplace Civility.
Through interactive sessions, examples, discussions, and assignments, students will gain practical exposure to professional etiquette, body language, time management, multicultural sensitivity, emotional intelligence, and conflict management. The course prepares students to confidently enter internships, corporate roles, or professional environments with maturity, empathy, and professionalism.
On successful completion of the course, learners will be able to demonstrate civility, emotional intelligence, communication competence, cultural sensitivity, and professional behavior required for effective participation in contemporary organizational environments.
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Intermediate
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